APC Delivery ...
APC are a registered livestock courier Delivery to most areas of the UK, please ask if we can courier fish to your area We currently do not courier fish to Northern Ireland but we are looking into this, also some areas of the Scottish Highlands are not covered as they are a 2 day courier service. Full list of postcodes below, The courier service we offer with APC is next day before 12 noon service. Collection days are Tuesday to Thursday for the next day delivery service (So if you order and pay for your order before 10 am on Tuesday, your order can be sent out on that day, or any day Tuesday to Thursday that suits you)

All fish sent out with courier will be 1 fish per bag, then double bagged, placed in an insulated poly box, with heat packs.

The cost of this service is £25.00 (can combine fish and dry goods).

APC Dry goods delivery next day service £15.00

Other courier Dry goods delivery ( 3 to 5 days) priced on order and area from £3.00

Royal Mail Dry goods delivery priced on order, area and service from £3.00

Unfortunately we cannot use this service for the following postcodes - AB30,33-38,41-45,51-56, DD8-9, FK17-21, IV, KW 1-14, PA21-40, 80, PH15-26, 30-41, 49, 50

We offer a personalised service to your door, click here for details

DOAS policy ...

WE GUARANTEE LIVE ARRIVAL OF ALL FISH

The utmost care is put in to packaging our fish for delivery. We ensure that all fish are healthy and fit to travel. All fish sent out with courier will be 1 fish per bag, then double bagged, placed in an insulated poly box, with heat packs.

The fish are quarantined before we purchase, then again in our own tanks to ensure good health and quality. We should all know in the ideal world all fish should be quarantined after transporting before adding to established tanks with other fish. (Even from your local shop)

In the unlikely event of any DOA'S we require photographic proof of any DOA'S in the original packaging within 12 hours of the delivery, to be able to offer any refund or credit. We cannot accept any responsibility for deaths after fish are released into your water, unless in an established quarantine tank and not mixed with other fish. Postage costs cannot be refund or credited. This also applies to any dry goods damaged in transit.

Order policy...

All purchases must be paid in full before delivery.

Deposit can be made to reserve fish or dry goods. (All deposits are non-refundable) (In some circumstances deposits can be held as credit for future purchases)

All purchases remain the property of Dandy Cichlids Ltd until full payment is made.

If you are wishing to order from our import list or any "out of stock" items we will require a deposit or payment in full before we can reserve any fish or before we can order any "out of stock" items for you. (We will check the availability first before we require a deposit or payment in full)

Collection is available by appointment only, please get in contact to arrange.